Support hub

Collections

Explore essential guides on booking collections, rearranging, cut-off times, and more for a hassle-free shipping experience.

Drop Off Services

Discover a comprehensive list of popular topics encompassing our drop-off services and partner carriers at Parcel Monkey.

Delivery

Parcel Monkey's delivery services, including delivery times, tracking options, returns, and managing missed deliveries.

Pricing and Booking

Uncover answers to your inquiries about our booking process, quotes, pricing details, payment procedures, exclusive deals, protection cover, and more.

General Enquires

Navigate our general FAQ's to find solutions for account inquiries, identification concerns, refund processes, or report a problem.

Documents

Find out what documentation may be required to send your parcel and how to obtain your shipping label.

Customs

Common questions about sending packages internationally and what Customs procedures are required, charges, HS codes and more.

Packaging

Discover the packaging do's and dont's for each carrier.

UPS

Explore frequently asked questions regarding UPS services and how they work.

Colis Privé

Our Colis Privé FAQs have the answers you need to ship with confidence