Customer Reviews For Ground Drop Off
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Ground Drop Off
4.4 54227/10/2024 Cindy JenningsWorst service ever
By Cindy Jennings on 27/10/2024
Courier has said they have that they have made two attempts, but the recipient was at home during both attempts and never heard anyone knock or ring the doorbell. And this person is not hard of hearing! Very very poor service.
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Ground Drop Off
4.4 54523/09/2024 JC Nguyen
By JC Nguyen on 23/09/2024
excellent service!
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Ground Drop Off
4.4 54522/09/2024 Melissa Patterson
By Melissa Patterson on 22/09/2024
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Ground Drop Off
4.4 54513/09/2024 Nichole Avery
By Nichole Avery on 13/09/2024
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Ground Drop Off
4.4 54111/09/2024 Gabriela Reed
Worst service!
By Gabriela Reed on 11/09/2024
Still have not received my package after it was unsuccessfully sent to Germany because someone got the address wrong. Using a middle man for international shipments is the dumbest thing I have ever seen. It took forever to get to the the destination to be returned to sender. That was two weeks ago and no one knows where my package is. Your customer service has not been helpful. Absolute worst experience shipping with you guys. I want a refund of my shipping and the cost of the items shipped that seem to have been lost by your shipper.
Parcel Monkey replied on 13/09/2024
Thank you, Gabriela, for sharing your experience with us, and we deeply apologize for the trouble you've encountered. We completely understand how frustrating this situation has been, especially with the delays and confusion. We’ve forwarded your concern to the agent handling your shipment, and they will be looking into this immediately. We appreciate your patience, and we’ll be in touch as soon as we have more information.
Best regards,
The Parcel Monkey Team