Customer Reviews For UPS Worldwide Expedited®
-
UPS Worldwide Expedited®4.8 3439427/03/2024 Lisa Kissane
By Lisa Kissane on 27/03/2024
Love using your company on time and great customer service would highly recommend!
-
UPS Worldwide Expedited®4.8 3439127/03/2024 VESH
By VESH on 27/03/2024
mention the right information of the box size and weight, and they come back charging you extra more saying it was not correct even when you show them a picture prove of the box and weight that was drop off. I recommend people to take picture of the box after dropping it off, cause they will try taking more money from you
Parcel Monkey replied on 29/03/2024
Dear Vesh,
Thank you for taking your time to review our service and I apologize for any inconvenience caused.
Unfortunately in order to raise a dispute for this charge we need images or similar evidence to prove that the package dimensions measured by the courier are incorrect.
Please note that when this order was placed, you agreed that if the dimensions and weight of your parcel(s) are incorrect that additional charges will be applied to your card based on the information provided to us by the courier.
Since Parcel Monkey is a price comparison service and not a courier, we do not actually handle your parcels -- we must go by the information provided to us by our carrier partners. This is why we ask for any type of documentation to allow us to contact them on your behalf to reverse the charge.
We are very sorry for any inconvenience caused. If you have any questions or need anything else, please let us know. Thank you.
Kind regards,
The Parcel Monkey Team
-
UPS Worldwide Expedited®4.8 3439527/03/2024 Mark Bourdeau
By Mark Bourdeau on 27/03/2024
Fabulous as always—thanks so much.
-
UPS Worldwide Expedited®4.8 3439526/03/2024 -GB
Easy for Newbies
By -GB on 26/03/2024
It was my first time shipping something to New Zealand and it went perfectly. Instructions were easy to follow and the whole process worked just as described. I will definitely use these folks again.
-
UPS Worldwide Expedited®4.8 3439126/03/2024 George Neira
CAN I GET SOME JUSTICE
By George Neira on 26/03/2024
Your service is a SCAM I shipped a package to the Philippines I paid additional $100 to be delivered in SEVEN DAYS
To address in Molave Zamboanga Del Sur Philipines
The package got confiscated by Customs They claim it was a "MISDECLARATION " Because of the Custom Form that was printed by you Showing the contains "T SHIRT" value $5 I hand written on the envelope that it was a used Air conditioner but Customs will not accept the hand written note It cost me $ 400 to get out of customs NOW the package seat at the Manila wear house because your company do not deliver In MOLAVE i was asked to go pick it up 1000 miles from the destination 10 days later i was asked to pick it up in Cebu city 500 miles from destination and on and on It took Two months to finally get delivered The man begged for a signature so he can get paid he claim did not work for you or UPS hired to deliver packagParcel Monkey replied on 26/03/2024
Thank you for sharing your experience with us. We understand your frustration and want to address your concerns.
Firstly, we want to clarify that Parcel Monkey is a price comparison service for courier services. We facilitate communication between customers and courier services, but we do not handle shipments directly. As such, any issues encountered during the shipping process are ultimately the responsibility of the courier service you selected, not Parcel Monkey.
Regarding the customs declaration issue, we want to emphasize that we do not alter customs invoice information. When you book a shipment through our platform, the customs form is automatically generated based on the information you provide. It is essential for customers to review these forms before shipping to ensure accuracy. If any discrepancies are noticed, we encourage customers to contact us immediately so we can cancel the order and issue a refund, allowing for rebooking with the correct details.
We understand the challenges you faced with customs clearance and subsequent delivery delays. Unfortunately, customs processes and local delivery logistics are beyond our control, and we rely on our shipping partners to handle these aspects of the shipping process.
We apologize for any inconvenience you've experienced and appreciate your feedback. We will use it to improve our services and communication with our partner courier services.
Kind regards,
The Parcel Monkey Team