Customer Reviews For UPS Worldwide Saver®

Parcel Monkey replied on 26/04/2024

Dear David,
Thank you for taking the time to share your concerns with us. We appreciate your feedback and apologize for any inconvenience you've experienced regarding the additional charges for your shipment.
We understand the frustration of unexpected charges, and we take your allegations seriously. Our agent has responded to your inquiry, and we kindly ask for your cooperation in providing any further details or photos of the parcel, specifically showing the label. This will greatly assist us in determining the nature of the additional charge and resolving the issue promptly.
Once again, we apologize for any confusion or inconvenience caused. We appreciate your patience and cooperation as we work to address your concerns.
Warm regards,
The Parcel Monkey Team

Parcel Monkey replied on 01/05/2024

Dear Feng,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the discrepancy in the weight measurement of your envelope.
Your feedback is invaluable to us, and we take it seriously. We will investigate this issue with the carrier to understand what may have led to the incorrect weight measurement of the envelope. Rest assured, we are committed to resolving this matter promptly and will provide you with an update as soon as possible.
If you have any further information or concerns you would like to share with us, please feel free to reach out. We appreciate your patience and understanding as we work to address this issue.
Sincerely,
The Parcel Monkey Team

Parcel Monkey replied on 22/04/2024

Thank you for sharing your experience, Kat. We apologize for any inconvenience you've faced with your shipment. We've opened a case with the courier to investigate the discrepancy in weight and the delay in delivery. Once we receive feedback, our agent will reach out to you via inbox to provide updates and address any further concerns.
We appreciate your patience and understanding as we work to resolve this issue promptly.
Warm regards,
The Parcel Monkey Team

Parcel Monkey replied on 22/04/2024

We're sorry to hear that you feel this way, Michael. We take feedback seriously, and we're currently checking with the courier to clarify the situation. Our agent will reach out to you via inbox once we have an update. If you have any further concerns or questions, please feel free to contact us.
Warm regards,
The Parcel Monkey Team