Customer Reviews For UPS Worldwide Saver®
-
UPS Worldwide Saver®
4.5 413128/06/2024 Sharai KingstonWORST SERVICE EVER!!!!
By Sharai Kingston on 28/06/2024
I will NEVER use UPS to ship packages internationally again. I jumped through all of the hoops required by customs in Germany, filled out all of their forms, even SPOKE to them, to ensure that my daughter's much needed medication would be delivered to her as she had an infection in a surgical site on her knee. This was on June 3, 2024. The medication was NEVER DELIVERED. It is still floating around Germany somewhere accumulating more "shipping charges", and my daughter had to pay to see a physician in a foreign country. It is now June 28th, 25 days later, and still no package has ever been delivered even though it keeps saying "out for delivery". Absolutely HORRIBLE service! I am ashamed of you UPS. You can do better!
Parcel Monkey replied on 01/07/2024
Hi Sharai,
Thank you for sharing your experience with us. We sincerely apologize for the distress and inconvenience caused by the delay in delivering your daughter's medication.
Unfortunately, medications are listed as prohibited items for standard shipping to Germany due to strict and varying regulations regarding pharmaceuticals. These regulations often require additional documentation and special procedures for export, which can complicate the shipping process.
As per our tracking, there was an issue with the customs broker, and the recipient was not able to provide the necessary documentation, which caused the shipment to be returned. We deeply regret the impact this has had on your daughter and her health.
Thank you for your understanding, and we apologize again for the trouble this has caused.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Saver®
4.5 413225/06/2024 Aaran Ledwidge-Cudby
By Aaran Ledwidge-Cudby on 25/06/2024
Shipment shipped fine, but was held at customs at Stansted London for 7 days. I was told all I could do was wait for the tracking to up date. Shipment delivered on day 11 (on a 2 day service).
Parcel Monkey replied on 01/07/2024
Dear Aaran,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience caused by the delay at customs. We understand how frustrating this must have been, especially when you were expecting a quicker delivery.
Unfortunately, customs procedures are beyond our control, and sometimes they can cause unexpected delays. We are glad to hear that your shipment was eventually delivered, though we regret it took longer than anticipated.
Thank you for your patience and understanding.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Saver®
4.5 413524/06/2024 Jordan Marcus
By Jordan Marcus on 24/06/2024
-
UPS Worldwide Saver®
4.5 413521/06/2024 JUAN RUIZ
International Shipping
By JUAN RUIZ on 21/06/2024
Phenomenal Service
-
UPS Worldwide Saver®
4.5 413520/06/2024 aaron sigal
By aaron sigal on 20/06/2024