Customer Reviews For UPS Worldwide Saver®

Parcel Monkey replied on 17/04/2024

Dear Sergio,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with the additional charges at delivery.
It’s important to note that the landscape of international shipping is as diverse as the countries it connects. Each destination has its own unique set of customs regulations, and as such, any customs fees are determined and charged by the local customs authority. Should these fees be applicable, it is the recipient’s responsibility to cover them, a detail which we ensure is communicated during the booking process. We strive to be transparent about this aspect of shipping, and we regret any surprise this may have caused you.
Warm regards,
The Parcel Monkey Team